1. Requesting a refund
Contact support@poseme.me with the email used for your PoseMe account and the approximate purchase date. Do not send card details. We may request the Stripe receipt or payment reference.
PAYMENTS & CREDITS
Refund policy.
This policy applies to one-time PoseMe image-generation credit purchases. It explains how to request a refund and what happens to credits after approval.
Provisional policy · Last updated November 5, 2026
2. Unused and used credits
Requests for unused credit packs will be reviewed promptly. Credits already consumed by successful image generations are generally non-refundable because third-party model costs have already been incurred. Where a partial refund is approved, the corresponding proportional number of credits is removed.
3. Credit reversal
When Stripe confirms a full or partial refund, PoseMe automatically removes the corresponding credits. If credits were used before the refund, the account balance may become negative and further AI generations remain unavailable until the balance is restored.
4. Processing time
PoseMe submits approved refunds through Stripe. Your bank or card provider determines when the refunded amount appears, and processing time varies by payment method and country.
5. Failed generations
A provider failure before an image is successfully produced should automatically return the reserved credit. This is a credit correction, not a card refund. If the balance does not recover, contact support with the approximate time of the attempt.
6. Consumer rights
This policy does not limit mandatory consumer rights that apply in your jurisdiction. Digital-content and cooling-off rules vary, so obtain professional advice before publishing this provisional policy as final legal terms.
USEFUL ANSWERS
Frequently asked questions
Can PoseMe refund a card directly from the website?
Not in the first release. Support reviews the request and an operator initiates an approved refund in Stripe Dashboard.
Will refunded credits remain available?
No. Stripe’s signed refund notification causes PoseMe to revoke the corresponding credits automatically.
Where can I see a refund?
The account page shows the order as partially refunded or refunded after PoseMe processes the Stripe notification.
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